Organising such an event has many challenges and can’t be left to the last minute. The refund policy schedule is based on certain suppliers that have been paid leading up to the preparation of the event.

Every aspect of the event is meticulously planned and synchronised with suppliers, partners, medical staff , entertainers, photographers, catering staff and assistants who need time to adapt to date not even taking in account the financial aspect, whereas most of these parties have been paid in advance to ensure their services. Without these key people and planning we cannot host a safe and enjoyable event.

Cancellations & Refunds

Should you wish to cancel your entry or any optional extras, please note the following and contact the UrbanGoat Team at info@urbangoat.co.za to have the cancellation processed.

All online substitutions made are charged at R50 per rider.
75% of the entry fee is refundable if the cancellation is done 90 days or more before the event.
50% of the entry fee is refundable if the cancellation is done between 89 and 60 days prior to the event.
No refunds 59 days or less before the event date.
Online substitutions can be done up until 14 days prior to the event at R50 per rider. Late substitutions can be done at registration at a cost of R250 per rider. (If you do a substitution your substituted participant will receive the merchandise size that was selected on your original entry)

*Entries can’t be transferred to the following year.
*No Exceptions including medical conditions and infectious diseases.
*Payment plans are only refundable if they are paid in full 90 days prior to event. *Standard refund policy applies.

Please read the full terms and conditions here: https://urbangoat.co.za/terms-and-conditions/

Payment Plan

When clicking on the instalment plan option, 30% of your total entry amount will be due immediately to secure your entry. The remainder of your outstanding amount will be debited over two instalments.

Please make sure that your entry payments are up to date. You will have 7 days to make your payment after the due date. If you miss a payment, you will forfeit your entry.

All payments must be completed at least 30 days before the event date.

Mountain bikes, e-bikes are welcome. We only recommend Gravel bikes for more experienced riders.

Yes! We will have a dedicated E-Bike charging station available near the main building. Remember to bring your charger and double-check whether the charger is securely fastened and charging. A backup generator will be on standby to supply power in case of load shedding. Don’t forget to select the E-Bike category during the entry process, as this helps us keep track of how many charging stations we need to set up during the event.

*Use of E-bike charging station at own risk.

The day before the race (Friday), registration takes place, and live entertainment and tented accommodation are included at the venue so that you can wake up, have breakfast, and head to the start line. The race will start on Saturday at 06:00, and we expect 100 miler riders to finish from 14:00-18:00, thus offering another night’s accommodation with dinner and prize giving.

Nope, both the 100miler & 50miler start and finish at the race village.

Yes, non-rider’s are welcome to book a supporter’s weekend pass and extra accommodation to join you for the weekend but keep in mind that we only have 30 supporter passes available. Be sure to book your supporters well in advance.

We also have a Kiddie Zone (three years older and above). You can enjoy your ride while your kids are being looked after.

The supporter weekend passes include meals for the weekend (Friday dinner to Saturday dinner), use of ablution facilities, use of the chill zone, live entertainment, access to spectator points, coffee, tea, and rusks before breakfast.

Our food is sourced and made by the local community, and thus it’s difficult to cater for individual needs. Send us an email to info@urbangoat.co.za, and we can look into how we can assist.

*Please make sure to send requests at least 2 WEEKS BEFORE event.

A cash bar will be available on-premises. It has a selection of cold drinks, alcohol and snacks.

Please email your new team name to info@urbangoat.co.za

Yes, but only 40 days prior to the event. Thereafter clothing orders are placed and no changes can be made.
Clothing sizes are selected during the online entry process before checking out and paying.
Please note that the new substituted participant will receive the clothing size of the initial outgoing participant, unless this is changed 40 days prior to the event.

• Follow this link and log in – https://entries.urbangoat.co.za/registrations
• Click on “details” for the event you are registered for.

Our routes are very well marked but you’re welcome to ride with a GPS as we have route maps to download.

The complimentary standard canvas includes the following:

• Team entry | Sharing accommodation will receive 1 x Standard Canvas tent and 2 x single mattresses. 
• Solo entry | Single accommodation will receive 1 x Standard Canvas tent and 1 x single mattress. 

Please note:

*Keep in mind supporter passes are limited to 30 spots. Remember to book an additional mattress for your supporter should they be sharing with you in the standard canvas accommodation option. You can also book an additional tent if you are already sharing with a teammate.

*Ample ablutions are available. It includes a few permanent and temporary toilet and shower structures.

*You will forfeit your standard tented accommodation when you upgrade to a Comfy Canvas, Expedition Glamping tent or any other upgraded options.

*You will need to bring your bedding and pillow. This applies to the Comfy Canvas Tents and Stable Rooms.

*All Expedition Glamping tents will have bedding.

*Please note all options excludes towels. Please bring your own towels.

*Please pack your light or torch.

• Riding Kit
• Helmet
• Bike Repair Kit
• Water bottles or any other hydration storage
• Torch
• Towel
• Name tags incase you will be sending a support box on route (100 Miler only)
• A warm beanie goes a long way during the cold Karoo Nights.
• Jacket
• Ear Plugs
• Bedding (Excluding Expedition Glamping Tents)
• Pillow (Excluding Expedition Glamping Tents)
• Sunscreen
• Personal Medication (Please request cold storage if needed)
• Cash/Card for the drinks bar and Merchandise Shop
• Phone Charger

It’s always a good idea to have your medical aid card with you. Although signal is not always available, it is wise to take your phone with you. Please carry basic spare with you which will include a CO2 bomb and adapter etc.

Unfortunately it doesn’t. With over 200+ tents, we won’t be able to provide power points to them all as the power supply on the farm is delicate and won’t be able to sustain the power load.

Yes, however please bring your own chargers.

Theft is not really a problem in the Karoo, but if it makes you feel more relaxed, then you are welcome to do so.