Organising such an event has many challenges and can’t be left to the last minute. The refund policy schedule is based on certain suppliers that have been paid leading up to the preparation of the event.

Every aspect of the event is meticulously planned and synchronised with suppliers, partners, medical staff , entertainers, photographers, catering staff and assistants who need time to adapt to date not even taking in account the financial aspect, whereas most of these parties have been paid in advance to ensure their services. Without these key people and planning we cannot host a safe and enjoyable event.

• All substitutions made are charged at R50 per rider.
• Refunds up to 90 days prior to the event will be refunded at 75% of entry fee.
• Refunds up to 60 days prior to the event will be refunded at 50% of entry fee.
• No refunds 60 days or less before the event date.
• Entries are transferable until 14 days prior to the event. (If you do a substitution your substituted participant will receive the merchandise size that was selected on your original entry)

*Entries can’t be transferred to the following year.
*No Exceptions including medical conditions and infectious diseases.

Please read the full terms and conditions here: https://urbangoat.co.za/terms-and-conditions/

View the full terms and conditions here: https://urbangoat.co.za/terms-and-conditions/

Substitutions can be done at an admin fee of R50 per substitution.
Either team member can enter the substitution application details.
Please do not assume the substitution is complete until payment has been made and the Substitution Confirmation email has been received. All team participants including the race organiser will be notified of substitutions.

Substitutions will receive shirts as ordered by original entry.

Mountain bikes and e-bikes are welcome.

The day before the race (Friday), registration takes place, and live entertainment and tented accommodation are included at the venue so that you can wake up, have breakfast, and head to the start line. The race will start on Saturday at 06:30, and we expect 100 miler riders to finish from 14:00-18:00, thus offering another night’s accommodation with dinner and prize giving.

Nope, both the 100miler & 50miler start and finish at the race village.

Yes!!! Cheers to that! You’ll get to enjoy a complimentary ice cold craft beer upon finishing your race!

Yes, the 50 miler (80km) ride is ideal for family members wanting to do shorter distances each day and to be part of a Karoo mountain biking experience. Non riders are welcome to book a meal ticket and extra accommodation for the weekend.

Please email your new team name to info@urbangoat.co.za

Yes, but only 40 days prior to the event. Thereafter clothing orders are placed and no changes can be made.
Clothing sizes are selected during the online entry process before checking out and paying.
Please note that the new substituted participant will receive the clothing size of the initial outgoing participant, unless this is changed 40 days prior to the event.

• Follow this link and log in – https://entries.urbangoat.co.za/registrations
• Click on “details” for the event you are registered for.

Our routes are very well marked but you’re welcome to ride with a GPS as we have route maps to download.

• A Campmaster dome 300 tent and a comfy foam mattress for every rider. (You will forfeit your standard tented accommodation when you upgrade to a Comfy Canvas or Glamping tent.)
• You will need to bring your own bedding and pillow. This applies to the Canvas Tented accommodation as well.
• Towel
• All Luxury Glamping tents will have bedding provided.

It’s always a good idea to have your medical aid card with you. Although signal is not always available, it is wise to take your phone with you. Please carry basic spare with you which will include a CO2 bomb and adapter etc.

Yes, however please bring your own chargers.

Theft is not really a problem in the Karoo, but if it makes you feel more relaxed, then you are welcome to do so.